Justin Clark, Founder & MD, JustSocial Ltd

Justin is the Founder and Managing Director of JustSocial Ltd, a specialist social media consultancy for the public sector. Justin is an expert in social customer service, digital crisis communications, strategic development and social transformation, and works with some of the UK and Europe’s largest public sector organisations. Justin’s experience spans more than 10 years across social media and digital communications in Government and the Education and Transport sectors across the UK and the Middle East. Justin previously led a social media revolution at Transport for Greater Manchester, transforming how the largest transport authority outside of London communicates with its customers. A Non-Executive Director for crisis communications and social media agencies, Justin is the founder of the #SocialMCR event series in Manchester, an experienced public speaker, trainer and the UK Brand Ambassador for Hootsuite. Justin also mentor’s young social media professionals and is a proud advocate for causes related to Mental Health and Multiple Sclerosis.

Russell Barnes, Head of External Communications, Legal Aid Agency

Head of External Communications, Legal Aid Agency

Russell was appointed Head of External Communications for the Legal Aid Agency in March 2019. Since joining he has put into place the agency's first proactive communications strategy. This aims to build relationships with legal aid firms by improving customer service communications, and to fight misrepresentation in the media by telling the agency story through its processes.

Prior to this Russell was Head of Digital Communications at Defra, where he developed a digital skills training course for the comms directorate, and tranformed Defra's Twitter account into the 3rd best Government account in PR Week's yearly round-up. He's also worked in digital comms teams at both Cabinet Office and GDS, and before that he ran and managed websites for a number of entertainment companies, including Channel 4, AoL and Flextech Television.


Vicki Nash, Head of Policy and Campaigns, Mind

Vicki Nash is Head of Policy and Campaigns at Mind, the mental health charity. A seasoned campaigner, Vicki leads Mind's policy, lobbying and campaigns work, ensuring we reflect the needs and experiences of people with mental health problems and speak truth to power. Issues range from welfare reform and benefits, to improving access and quality of mental health services, and tackling stigma and discrimination.

Vicki previously held positions at Breakthrough Breast Cancer (where she led the organisation’s public campaigns and parliamentary influencing work), the Holocaust Educational Trust where she worked with Government and politicians to set up the now established Holocaust Memorial Day, and Basildon District Council, helping to skill up local voluntary and community sector organisations.


Richard Etienne, Deputy Head of Internal Communications, Department for International Trade

Nana Crawford, Social Media Manager, British Red Cross