Customer Experience Conference

The Customer Experience Conference
Wednesday, 30 October, 2019

Successfully delivering a world class customer experience every time

The challenges we face in delivering an exceptional customer experience are occurring across all touchpoints. The 2nd Annual Public Sector Customer Experience Conference will give you the opportunity to learn from colleagues and peers from across the public sector on how to overcome internal barriers, keep customer trust and how to ensure that the customer experience leads organisational change all on a public sector budget.

Click here to secure your place 15% early bird discount available until 26th July

Confirmed to speak for 2019

  • Jessica Crowe, Assistant Director - Customers, Commissioning and Governance, London Borough of Sutton
  • Julie Rendle-Eames, Head of Customer Experience, West Sussex County Council
  • Kevin Morley, Deputy Director – Customer Service, Crown Commercial Service
  • Mark Thomson, Director General, Her Majesty's Passport Office
  • Jo Causon, CEO, The Institute of Customer Service
  • Isabel Hunt, Director of Improvement, NHS Digital

Who will attend?

Heads of Customer Services - Heads of Corporate Communications - Heads of Communications - Heads of Correspondence - Heads of Digital - Heads of Internal Communications - Heads of Operations - Heads of PR - Heads of Social Media - Heads of Strategy 


Dods is a registered Continuing Professional Development provider. For more information on the CPD, please click here.

Click here to visit the event website